This is one of the presupposition of NLP (Neuro Linguistic Programming). Presuppositions are guiding principles and beliefs that serve as the basis and foundation of NLP. So when working with NLP these are the pre-supposed ideas that you adopt and assume to be true.
I really like this presupposition because it implies forgiveness for yourself and others. If we remember that everyone is doing the best they can then it will remind us that people's behavior is motivated by positive intent - even if that positive intent is not positive for you personally. In fact, it doesn't matter how strange, hurtful, or inappropriate the behavior seems to you; to the person engaging in that behavior it makes sense in their model of the world. They see that behavior as the best choice available to meet their need or achieve their outcome.
The key is to appreciate the positive intention of another person's behavior. That doesn't mean that you view their actual behavior as positive. You may find it distasteful or offensive, but you need to look behind the behavior to notice their positive intention - either for them, for you, for someone else, etc . Once you have an understanding of their positive intention you could help that person explore alternative ways to achieve it.
How would adopting this approach change your relationship and communication with friends, family, co-workers, clients, partners, students or your children?
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Be Well. Be Radical.